Frequently Asked Questions

Your Questions, Answered

At Veil By Aairah, we want your experience to be smooth and easy. Browse through our FAQs to learn more about our products, ordering process, and services.

How do I place an order?

Simply send us the product style + color via WhatsApp. We’ll confirm stock availability and guide you through the next steps.

Do you accept online payments?

No — at the moment we do not offer online payments. All payments are handled manually (e.g., bank transfer or cash on delivery, depending on your location).

Are your abayas true to size?

Yes. We follow standard measurements in our size chart. If you’re unsure, you can send us your measurements and we’ll advise on the best fit.

What fabrics do you use / are they transparent?

We use high-quality, non-sheer fabrics that ensure modest coverage. Each product page also notes any recommended lining or layering if needed.

Can I exchange an abaya if it doesn’t fit or if I change my mind?

Yes, but only for defective or incorrect items and only if requested within [X days]. We do not accept exchanges for items that are worn, washed, or altered.

Do you offer refunds?

Currently, we do not provide refunds. Instead, we offer exchanges (for eligible cases) only.

How do I contact customer support?

Message us directly on WhatsApp. We typically respond within a few hours on working days.

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